Are you in search of a complete chat support solution to streamline your communications across Instagram, Facebook, Twilio(SMS ) and Whatsapp platforms? Search no more! Kuikwit is specifically crafted for augmenting customer service experience with its intuitive interface and robust functionalities to cater to every requirement.
Introduction
Benefits
How to Connect
Introduction
As technology advances, customers are required to interact with businesses on their terms. Among the various messaging options available worldwide, Facebook Messenger claims a significant share of users who employ it as an effective way to connect with enterprises. Combining Kuikwit and Facebook Messenger offers you a seamless customer communication experience that improves support right within the platform's interface for exceptional service delivery.
What You Will Get by Connecting Facebook Messenger with KuikWit
Leverage the seamless blend of Facebook and KuikWit to empower your business with unparalleled customer management, all on an intuitive platform designed for ease and excellence
Centralized communication
KuikWit brings all your Facebook Messenger conversations into one centralized platform, allowing you to manage customer interactions with ease. This eliminates the need to switch between multiple tools and helps teams stay organized while delivering consistent and reliable customer support.
Improved Response Times
Respond to customer inquiries faster by managing all Facebook Messenger chats from a single dashboard. KuikWit enables efficient chat handling, smart agent assignment, and smoother conversation flow, ensuring customers receive timely and accurate responses.
Enhanced Customer Experience
Deliver a better customer experience by keeping conversations organized and accessible in one place. With KuikWit, agents can understand context quickly, resolve issues efficiently, and provide personalized support that builds customer trust.
Comprehensive Analytics and Reporting
Gain valuable insights into customer interactions through detailed analytics and reporting. KuikWit tracks key metrics such as response times, conversation volume, and satisfaction levels, helping you refine support strategies and improve service quality over time.
01
Navigate to the Settings page, which appears on the left panel.
02
In the left panel, choose the Channels option. This will display additional choices such as Facebook, WhatsApp, Instagram, and Twilio.
03
Click on Facebook to display the screen that prompts the user to integrate and connect the Facebook pages.
04
Click on ADD PAGES . This will open a dialog box prompting the user to go through the login process and select and add Facebook pages.
05
Authenticate the account by using valid Facebook account credentials.
06
Click on Edit Previous Settings.
07
Select the Facebook pages to be integrated with CRM and click Continue to proceed.
08
Click on Save to save and proceed with the settings.
09
Finally, click Got it to complete the process.
10
Great! Pages have been integrated with CRM, which can be activated by selecting Connect Page.
11
Navigate to the Users screen to assign Facebook pages to the users.
12
Click on View details.
13
Activate the Edit Info mode.
14
Select the pages for the assignment and click on Save to save the settings
And that’s it!
You can now receive messages from your fans right in the Kuikwit application, keeping your communication channels in one place.
